Here is some generic troubleshooting that we can offer before a user submits a contact us / problem request


Do I need to pay to use the Marina Wi-Fi service?

Currently, the service is being offered for FREE until further notice.

Who provides the Marina’s Wi-Fi?

Reefpoint Marina uses Midwest Fiber Networks as their Wi-Fi carrier of choice.

How do I get connected to the Marina Wi-Fi?

Just follow the steps below to connect to the Wi-Fi:

What are the terms and conditions and cookie policy of using the Marina Wi-Fi service?

Refer to Google Fi Terms of Service - Google Fi

My connection seems slow, what speeds should I be getting?

Speed varies depending on saturation (peak hours) and weather conditions.

I can see the wireless network, but I can't connect – what's wrong?

In the first instance, you can try: It’s possible that your location may be causing interference with the Wi-Fi signal – try moving to another location to attempt to connect to the service.

I can't see the wireless network – what can I do?

Please make sure that wireless is turned on in your device settings, it’s possible that it has been turned off accidentally – please refer below for instructions.
Try moving to another location and scanning again – smartphones have very small Wi-Fi antennas, so it’s possible that your device isn’t discovering the network. If possible, try another device with Wi-Fi.

Android Users

IOS Users

I can connect to the network, but my connection keeps dropping – can this be resolved?

You may be moving out of range of the Wi-Fi. Check your device’s Wi-Fi signal strength indicator and move to a different location.
Some devices may automatically disconnect you from the wireless network when they have not been used for a period of time.
It’s also possible that your location may be causing interference with the Wi-Fi signal – try moving to another location and attempt to connect to the service.

What type of security can I expect ?

When connecting to a public Wi-Fi service, some devices automatically increase their security settings to protect you, and display a warning message about unsecured networks.
It’s essential that you take some basic steps to protect your device, whether you are using wireless or wired internet, or on a private or public network: